Finding a third-party provider that has the capacity, expertise and flexibility to cater for all your support needs can be a real challenge.
The Cirrus support team have the specialist knowledge of your site and infrastructure to ensure your organisation runs smoothly 24x7x365. Our Cirrus Assure support packages can be tailored to include remote, on-site and manufacturer support, together with service delivery management as required.
Using our online service desk and monitoring system, our support team can collaborate effectively with the customer’s IT team on issue resolution and update each other with progress at the click of a button. Our online portal keeps detailed records of progress, meaning that you always know the status of calls.
Where escalation to a third party is required, we follow a defined escalation process and take full ownership of hardware replacement, access to software and vendor assistance.
All of this translates into reduced issue resolution timescales for customers and ultimately maximises system availability for end users.